Frequently Asked Questions

Product Questions


How Do I Pick My Colors?

How Long Are They?

How Do I Apply Them?

Do I Need Special Tools To Apply Them?

Can I Use Hot Styling Tools?

How Do I Wash Them?

How Do I Remove Them?

Do you have wholesale packages?

Are these Real Feathers?

How long do they
 last?


Buying Hair Feathers Online


How do I buy hair online?

What forms of payment do you except?

Why won't my payment go through?

How can I contact you?

Is my information secure?

Shipping and Policy Questions


What is your return policy?

How much is shipping?

How long does shipping take?

Do you ship internationally?


Product Questions

How do I pick my colors?

Hair Feathers
Our in-house stylists and artists have created color combinations that look fabulous in any hair color or style.  By creating complimentary color combinations in one pack, you can play around with your feathers and get creative by adding only a couple feathers or the whole pack.  We have made rocking this hot trend fool proof!


- Look through our product pictures for your favorite color combination
- Choose either our 5 or 12 pack
- Click add to cart

Style Strands Highlights

Because you are looking to add color to your hair with highlight hair extensions, you do not have to pick a color based on its ability to blend with your natural hair, as you would with hair extensions. Simply browse our colors from naturals to pastels and pick whatever color suits your fancy -- there are no rules here! If you are looking for a subtle, natural look, we suggest picking a color that is 1-3 shades lighter or darker than your current hair color.  

The photos are of our product and the colors have not been altered in anyway.  Keep in mind that your computer screen settings may alter the colors slightly. To help compensate for this, we include written descriptions on the right hand side as well.  Before selecting your colors make sure that you computer screen settings are properly set in order to give you the most accurate images.  Refunds are not given based on confusion of color. 

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How long are they?

Picasso Hair Feathers are significantly longer than most, to accommodate women of different hair lengths.  They are all about 14-16" long and can be trimmed to match your hair length if needed.

 


Style Strands micro-loop highlights are 18” in length. This extra long length will blend seamlessly with long hair, and can be trimmed to fit shorter styles.

 

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How do I apply them?
We have a unique micro-loop system that makes application easy!  Go to www.picassohairfeathers.com/pages/how-to-apply to take a look at our step-by-step instructions.

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Do I need special tools to apply them?
Nope, just any hair clip and a pair of household pliers will do!  We have pre-applied a threading loop and micro-ring to each feather and highlight to make application easier!  This also means you don't need to go out and buy an additional tool kit. 

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Can I use hot styling tools (curling iron, flat iron, etc.)?

Hair Feathers and Sparkle Strands
Absolutely!  You can curl or straighten your feathers as you like.  Just make sure that the temperature of your heating tool is set to no higher than 180 degrees.  Hair Feathers are more sensitive to heat.  If the temperature is too high it can cause the color to run, ends to fray and just won't curl. 

Style Strands Highlights 
Yes! It is 100% safe to use any of your hot styling tools on your Style Strands hair extension highlights.  They are made from 100% human remy micro-loop hair extensions so you can treat your highlights just as you would your natural hair. 

At Picasso Hair Feathers we pride ourselves in providing an eco-friendly and vegan product.  But they do come with unique needs.  To ensure the natural dyes don't run, and you don't damage your hair feathers - ALWAYS keep your hot tools under 180 degrees.   Check out AWESOME customer styling videos HERE >>  http://www.picassohairfeathers.com/pages/our-fans

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How do I wash them?
You can wash your feathers and highlights with your natural hair. Be sure to avoid using harsh chemicals and detergents including sulfates, alcohol and oil based products.  We use eco-friendly dye's and these chemicals can remove color very quickly.

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How do I remove them?
Remove your hair feathers and highlights in seconds!

- take your pliers and squeeze the sides of the ring so it opens up
- with the ring open, slide the extension down the hair and off
- you can then save your feather to wear again later

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Do you have wholesale packaging?
Yes, if you are interested in placing a larger order (minimum of 100 feathers) we will offer you wholesale prices.  Go to www.picassohairfeathers.com/pages/wholesale for more details on how to place your wholesale order.

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Are these Real Feathers?>
No.  They are made from heat resistant material and look similar to a hair extension with the markings of a grizzly rooster feather.  We use eco-friendly, natural dyes that are better for the environment and give you gorgeous natural colors. We are a vegan, animal friendly company and are proud to not use any animal products or real feathers. There are many advantages to wearing Picasso Hair Feathers!  

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How long do they last?

Hair Feathers

Your feathers should last you 3-6+ weeks.  Just like your natural hair, the better you treat them the better they will look.  If you are good to your feathers and don't torture them with scorching hot tools of over 180 degrees and use harsh soaps and chemicals when styling, they will continue to look beautiful for months!

Style Strands Highlights

With proper care and treatment, your Style Strands highlight hair extensions can last for 6-12 weeks!  With wear and tear, your hair extension highlight may need to be replaced after this time. To prolong the life of your Style Strands hair extension highlights, we recommend limiting removal and reapplication.

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Buying Hair Feathers Online

How to buy online?

Step 1: Select your pack
Hair Feathers

Select how many feathers you want - 5 pack or 12 pack
Remember that in our larger packages you usually get a greater variety of colors in a pack.  So if you plan on sharing, or want a few feathers in different colors, try a 12 pack. 

Highlights
Select how many highlights you want - 6 pack, 15 pack or 30 pack

Step 2: Pick your colors
Hair Feathers
We offer you a variety of different color combinations so you can mix and match your feathers, or wear your whole pack at once. Each pack guarantees you a great look.  You can pick your favorite color, or feathers to match a particular outfit, either way there are lots of options to match your personal style!

Style Strands Highlights
We have a variety of colors from beautiful pastels, ombre shades and the prettiest natural colors. You just pick the color you like best!

3) Checkout
After you are finished picking out all the feathers and highlights you want, you can click on the "checkout" button on the top right corner. Look through your shopping cart to make sure you have all the items you wanted, and there aren't any items you didn't want.  You can go back and add more items, or delete items if you wish.  If everything is great, then click "checkout" .  


3) Shipping Information
Here you will fill in all the personal information we will need in order to fulfill your order and send you your hair feathers. 


4) Payment Information
Here you will fill in your payment information.  You can either enter a credit card or use your paypal account, whichever you prefer.  At the top of this page you will see a place to enter a Coupon Code.  If you have one, please enter it here and your new total will be calculated.  Then you will select your shipping option. Click the arrow to see a drop down list of all the shipping options available to you.


5) Order Confirmation
After you have completed  your order you will receive an email us, confirming your order and shipping information.  We will then begin to process your order and try to send it out to you the very same day!

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What forms of payment to you accept?
We accept credit card (Mastercard or Visa) as well as Paypal (bank account).   You are given an option to either enter your credit card information, or to continue to pay with Paypal.  If you wish to pay with your bank account, you will have to pay with Paypal and have your bank card set up with your Paypal account. 

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Why won't my payment go through?
Make sure that all the information you submitted (name, address, credit card number, etc.) matches exactly to what is on your credit card. If any of the information is different, your payment will not go through.  You can also contact your credit card company to see why your card it not working and they may be able to help you further. 

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How can I contact you?

We have a bright purple contact tab on the left side of the page.  You can submit you inquiry here and we will get back to you as soon as possible or chat with a representative with our LIVE CHAT feature on the bottom right hand of your screen.   You can also email us directly at contactus@picassohairfeathers.com.

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Is my information secure?>
Absolutely, we take your privacy very seriously.  We use a very secure payment system to ensure that your information will never be in the wrong hands. If you chose to stay on our mailing list, you will receive lots of discounts and special offers.  We will never share your email address and you can opt out of receiving emails from us at any time.  

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Shipping and Policy Questions


What is your return policy?
Because the hair feathers and highlights are considered a hygienic product, we cannot offer returns or refunds. 

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How much is shipping?
FREE Shipping to Canada,  $5 to the USA and $7 for all other international orders.  We offer FREE shipping on all orders of $30

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How long does shipping take? When will I get my hair feathers?
We will begin processing your order as soon as you order it online and we will try to send it out that same day, or the next business day.  Standard shipping can take 1- 3 weeks and no individual tracking numbers will be provided.  Express shipping takes 3 - 5 business days and your tracking number will be emailed to you the following business day.   Packages are shipped with Canada Post.

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Do you ship internationally?
Yes we do!  International shipping is $7 and takes 1 - 3 weeks to arrive. 

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